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Picture freezes momentarily – Check the disc for fingerprints/scratches and
during playback clean with a soft cloth wiping from centre to edge.
No return to start-up screen when – Reset the unit by switching the player off, then on
disc is removed again.
The player does not respond to – Aim the Remote Control directly at the sensor
the Remote Control on the front of the player.
– Reduce the distance to the player.
– Replace the batteries in the Remote Control.
– Re-insert the batteries with their polarities (+/–
signs) as indicated.
Buttons do not work – To completely reset the player, unplug the AC
cord from the AC outlet for 5-10 seconds.
Player does not respond to some – Operations may not be permitted by the disc.
operating commands during playback. Refer to the instructions of the disc jacket.
DVD Player cannot read – Use a commonly available cleaning CD/DVD to
CDs/DVDs clean the lens before sending the DVD Player for
repair.
Menu items cannot be selected – Press STOP twice before selecting System Menu.
– Depending on the disc availability, some menu items
cannot be selected.
Unable to play DivX movies – Check that the DivX file is encoded in ‘Home
Theater’ mode with DivX 5.x encoder.
Unable to select Progressive Scan on/off – Check that the output of the video signal is switch to
‘YUV’.
No sound during DivX movies playback – The audio codec may not be supported by the DVD
player.
An DivX movies does not repeat – Check that file size of the movies does not exceed
the file size of the CD disc during burning.
The contents of the USB flash – The USB flash drive format is not compatible with
drive cannot be read the player.
– Drive is formatted with a different file system. (eg.
NTFS)
Slow operations of the USB flash drive – Big file size or high resolution USB flash drive takes
longer time to read and display on the TV screen.
No sound is ouput from the HDMI out – Check the connection between the TV and the
HDMI jack of DVD player.
– See if the TV supports this 480p/576p/720p/1080i
DVD player.
– Check your TV system setup correctly.
Troubleshooting
Problem Solution
Visit us at www.philips.com/support for service support
01-49_DVP5965K_94_eng_RC2 06/07/06, 2:14 PM45
