Loudspeakers, unearthed audio devices, •
neon lights, high buildings and other large
objectscaninuencereceptionquality.If
possible, try to improve the reception quality
by changing the antenna direction or moving
devices away from the TV.
Ifreceptionononlyonechannelispoor,ne •
tune this channel.
There is poor picture quality from connected
devices:
Check that the devices are connected •
properly.
Check that the picture settings are correctly •
set.
Sound issues
There is a picture but sound quality is poor:
Check that all cables are properly connected. •
Check that the volume is not set to 0. •
Check that the sound is not muted. •
There is a picture but the sound quality is poor:
Check that the sound settings are correctly •
set.
There is a picture but sound comes from one
speaker only:
Verify that sound balance is set to the centre. •
Contact us
If you cannot resolve your problem, refer to the
FAQs for this TV at www.philips.com/support. If
the problem remains unresolved, contact Philips
Consumer Care in your country.
Warning
Do not attempt to repair the TV yourself. This •
may cause severe injury, irreparable damage to
your TV or void your warranty.
Note
Make a note of your TV model and serial •
number before you contact Philips. These
numbers are printed on the back of the TV
and on the packaging.
7 Troubleshooting
This section describes commonly encountered
issues and accompanying solutions.
General TV issues
The TV does not switch on:
Disconnect the power cable from the •
power outlet. Wait for one minute then
reconnect it.
Check that the power cable is securely •
connected.
The remote control is not working properly:
Check that the remote control batteries •
are correctly inserted according to the
+/- orientation.
Replace the remote control batteries if •
theyareatorweak.
Clean the remote control and TV sensor •
lens.
The standby light on the TV blinks red:
Disconnect the power cable from the •
power outlet. Wait until the TV cools
down before reconnecting the power
cable. If the blinking reoccurs, contact
Philips Consumer Care.
When turning the TV on/off/to standby, you
hear a creaking sound from the TV chassis:
No action is required. The creaking sound •
is normal expansion and contraction of
the TV as it cools down and warms up.
This does not impact performance.
Picture issues
The TV is on, but there is no picture:
Check that the antenna is properly •
connected to the TV.
Check that the correct device is selected •
as the TV source.
There is sound but no picture:
Check that the picture settings are •
correctly set.
There is poor TV reception from an antenna
connection:
Check that the antenna is properly •
connected to the TV.
