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Troubleshooting (cont.)
Problem Check Solution or Cause
The orientation of the image
is incorrect on the print.
Printer driver orientation setting correct? Correct the orientation in the printer driver.
Image loss has occurred. The
image is larger than paper.
Zoom printing? Check the zoom setting in the driver.
Black pages. Color image data printed? Some color on color images may be printed as all black.
Black and white areas are
reversed.
Negative image printing? Check printer driver setting
Printer prints in reverse
order.
Reverse order printing selected in the application software? Cancel the reverse order printing in the application software.
Printer stops in the middle of
a print job.
Too much paper in the exit tray? Remove paper from exit tray.
Printer out of paper? Load paper.