Maintenance and Troubleshooting
78 ESL E-Series Tape Library User’s Guide
Robotics problems
Table 10 describes corrective actions for robotics problems.
Table 10: Robotics problems
Problem Corrective Action
The robot does not
move at power on.
■ Make sure all internal packing materials (foam pads,
tie wraps, and shipping restraints) have been
removed.
■ Check the Stop button; make sure the library is on-line
and not in the “stopped” mode.
The picker partially
grips a tape cartridge.
■ Issue a Move Cartridge command using your
application software to move the cartridge from the
picker to an empty storage bin.
■ If the problem continues, contact a field service
engineer.
The barcode reader
fails.
■ Verify that nothing obstructs the reader.
■ Make sure that approved bar-code labels are being
used and are correctly applied.
■ Then, restart the library. If the problem continues,
contact your service provider.
The robot times out or
hang.
■ Verify that nothing obstructs the robot.
■ Recalibrate the library.
■ Retry the operation. If it still fails, contact a field
service engineer.
The robot fails during
an operation.
■ Write down the details of the error message, including
the SK, ASC, and ASCQ numeric values. Look up the
code and try the suggested recovery procedures.
■ Press Ok to clear the message.
