42
care and maintenance
hp fax 1010 series
print quality problems
paper feeding problems
Your machine does not make copies. Make sure your document is loaded face down.
There are lines on copies or documents
you send.
Check your scan glass for marks and clean it (see clean the document
scanner area on page 38.)
The machine dials a number, but fails to
make a connection with a remote fax
machine.
The remote fax machine may be turned off or unable to answer
incoming calls. Speak with the other fax operator to solve the problem.
You cannot store a document in memory. There may not be enough memory available to hold the document you
want to store. If the display shows a
Memory Full
message, do the
following until you can store your document in memory:
• Print all unprinted faxes in memory (see reprinting faxes on page
29).
• Delete unneeded polling faxes, broadcast faxes, or delayed faxes
(see to cancel the scheduled job on page 25).
Blank areas appear at the bottom of each
page or on continuation pages, with only
a small strip of material printed at the top.
You may have selected the wrong paper size setting. To select the
proper paper size, see Paper Size on page 30.
Problem Solution
Light or blurred characters. • Check ink level as described in view ink level on page 33. To install
a new print cartridge, see replace the print cartridge on page 34.
• Make sure the print cartridge is installed correctly. To clean the print
cartridge, see maintain the print cartridge on page 36.
Smudged or dark characters. Make sure the paper is straight and unwrinkled. Let ink dry before
handling the paper. To clean the print cartridge, see maintain the print
cartridge on page 36.
Characters with white lines.
• If
Ink Low. Install new ink cartridge
is displayed, install a new print
cartridge as described in replace the print cartridge on page 34.
• Remove and reinstall the print cartridge.
• Clean the print cartridge (see maintain the print cartridge on
page 36.)
Improperly formed or misaligned
characters.
Clean the print cartridge (see clean the print cartridge nozzles on
page 36.)
Abnormal black horizontal lines Clean the cartridge carrier (see clean the cartridge carrier contacts on
page 37.)
Problem Solution
Paper is jammed during printing. Clear paper jam as described in paper jams during printing on
page 35.
Paper sticks together. • Make sure you have less than 50 sheets in the paper tray.
• Humid conditions may cause some paper to stick together. Take the
paper out and fan the pages and replace.
Paper fails to feed. Remove any obstructions inside the printer.
Multiple sheets of paper feed. When loading paper, do not force the paper down into the printer. If
multiple sheets have caused a paper jam, clear the paper jam. (see
paper jams during printing on page 35.)
Paper skews or buckles in the paper tray. The paper tray can hold up to 50 sheets. Make sure the paper guides
do not cause the paper to bow in the bin. When loading paper, do
not force it down into the machine.
Problem Solution
