Customer Service Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions
24
Before You Call For Service…
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem Possible Causes What To Do
Surface units will not
Improper cookware • Use pans which are flat and match the diameter
maintain a rolling boil
being used. of the surface unit selected.
or cooking is not
fast enough
Surface units do
A fuse in your home may be • Replace the fuse or reset the circuit breaker.
not work properly
blown or the circuit breaker
tripped.
Cooktop controls • Check to see the correct control is set for the surface
improperly set. unit you are using.
Tiny scratches (may
Incorrect cleaning • Use recommended cleaning procedures.
appear as cracks)
methods being used.
or abrasions on radiant
Cookware with rough bottoms • Be sure cookware bottoms and cookware are clean
cooktop glass surface
being used or coarse particles before use. Use cookware with smooth bottoms. Tiny
(salt or sand) were between scratches are not removable but will become less
the cookware and the surface visible in time as a result of cleaning.
of the cooktop.
Cookware has been slid
across the cooktop surface.
Areas of discoloration
Improper cookware • Marks from aluminum and copper pans as well as
on the cooktop
being used. mineral deposits from water or food can be removed
with the cleaning cream.
Plastic melted
Hot cooktop came into • See the
Special Care
information in the
Cleaning the
to the surface
contact with plastic placed
glass cooktop
section.
on the hot cooktop.
Pitting of the cooktop
Hot sugar mixture spilled • Call a qualified technician for replacement.
on the cooktop.
Frequent cycling
Improper cookware • Use only flat cookware to minimize cycling.
off and on of
being used.
surface units
Control signals after
You forgot to enter a • Press the
BAKE
pad and desired temperature or the
entering cooking time
bake temperature or
SELF CLEAN
pad and desired clean time.
or delay start
cleaning time.
Food does not bake
Oven controls improperly set. • See the
Using the oven
section.
or roast properly
Shelf position is incorrect • See the
Using the oven
section.
or the shelf is not level.
Incorrect cookware or • See the
Using the oven
section.
cookware of improper
size being used.
Oven thermostat needs • See the
Adjust the oven thermostat—Do it yourself!
adjustment. section.
