Product Status Messages
You can often diagnose problems with your product by checking the messages on its LCD screen.
Note: If the LCD screen is dark, press the screen to wake the product from sleep mode.
LCD screen message Condition/solution
Check if paper is jammed. See Paper may be jammed in the product. If paper is jammed in the
manual for how to clear jammed product, follow the instructions in this guide to remove the
paper. jammed paper from the indicated area.
Printer Error. Turn power off and A serious error has occurred. Turn the product off and then back
then on again. For details, see your on again. If the error continues, check for a paper jam. If there is
documentation. no paper jam, contact Epson for support.
Non-supported size paper for The paper size specified in the printer driver does not support
borderless printing is loaded. See borderless printing. See the media tables in this guide for
manual for details on supported information on sizes that support borderless printing.
paper.
Print head protective material is not Packaging materials may be inside the printer. Follow the
removed. See manual for details. instructions on the Start Here poster to remove all of the
packaging materials and tape.
Periodic replacement part is nearing A replacement part is nearing the end of its service life. You can
the end of its service life. Please continue printing, but the part should be replaced as soon as
contact Epson support soon. possible to maintain optimum printing quality. Contact Epson to
request replacement.
Combination of IP address and There is a problem with the network configuration of your
subnet mask is invalid. See your product.
documentation.
Some functions may not be When Paper Setup Display is set to Off, the Error Notice
available. For details, see your setting automatically defaults to Off and AirPrint is not available.
documentation. Set the Paper Setup Display setting to On to use AirPrint.
Note: The ink pads in the printer collect, distribute, and contain the ink that is not used on printed pages.
During the life of your product it may reach a condition where either satisfactory print quality cannot be
maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your
LCD, or lights on the control panel will advise you when these parts need replacing. If this happens
during the standard warranty of the product, the exchange of the product or replacement of the pads is
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