22 | Solving Problems
Status lights Other problems
Printer does not turn on
■ Check that the power cable is connected
properly, or that batteries have been
properly inserted. If the printer still does
not turn on, contact Epson.
■ Check your computer monitor or mobile
device for any messages.
Unable to establish a Bluetooth
connection (pairing)
■ Check if the printer’s light is pulsing. If
not, enable Bluetooth on the printer and
try pairing with the printer again. See
“Connecting to a mobile device using
Bluetooth” on page 8.
■ Check if the printer is communicating
with another mobile device. The printer
can only communicate with one device
at a time.
Light Condition Printer status
Pulsing Bluetooth enabled
On Bluetooth connection
established
Flashing quickly Performing operation
such as printing or label
cutting
Flashing (once
every 5 seconds)
Bluetooth disabled
On Low batteries; replace
batteries soon.
Flashing quickly Replace batteries
Flashing quickly Printer error. Check the
message displayed on
the connected device.
Error Battery
Bluetooth
