Table 7-1. Troubleshooting table (continued)
Problem Solution
Library does not power ON
1. Perform “Isolating a Power Supply Problem” on page 7-8.
The Operator Control Panel is
blank or frozen
1. If possible, log on to the Web User Interface and check the error log. (Service
Library → View Logs)
2. Record and note any error code and sub code found. If an error code is found,
look up the error code and try to resolve (see Chapter 8, “Error Codes,” on
page 8-1).
3. Power cycle the library.
4. Download the latest library firmware.
5. If the problem still exists, contact technical support.
Encryption
Encryption Error: Displayed
when the drive detects an error
associated with a encryption
operation - if the problem
occurred while the tape drive
was writing data to, or reading
data from, tape
1. Check the host application to ensure the host application is providing the
correct encryption key.
v Refer to the Dell Tape Device Drivers Encryption Support documentation
and the Dell LTO Ultrium Tape Drive SCSI Reference documentation for the
Sense Data returned for an encryption operation.
v Retry the encryption operation after the host application problems have
been resolved.
2.
Check the operation of the tape drive by resetting the drive and running
POST.
v Refer to the error code displayed on the SCD if the drive resets and POST
fails.
v Retry the encryption operation if the drive reset and POST complete without
errors.
3.
Check the media.
v Ensure the correct media is being used. Data encryption is supported with
LTO Ultrium 4 Data Cartridges only.
v Retry the encryption operation with the tape cartridge in another encryption
enabled drive. Replace the media if the problem repeats with the same tape
cartridge in multiple drives. If the problem occurred while the tape drive
was running POST or diagnostics, replace the drive. The error code clears
with the first attempted write/read after the encryption key is changed, or
when the drive is placed in maintenance mode. Encryption-related error is
posted Check the host application’s error logs, device driver logs,
Encryption-related error is
posted
Check the host application’s error logs, device driver logs, tape library error logs,
and tape drive error logs for entries that are related to encryption. See “View
Logs” on page 5-51, “View Drive Logs” on page 5-51, Chapter 8, “Error Codes,”
on page 8-1, and “Drive Sense Data” on page C-6.
Chapter 7. Troubleshooting 7-3
