CHAPTER 5: TROUBLESHOOTING
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When troubleshooting your computer, remember the following safety guidelines:
Before touching any of the computer’s internal components, touch an unpainted portion •
of the chassis. Doing so will safely discharge any static electricity, which could damage
your computer.
Turn o your computer and any connected peripherals. •
Disconnect any peripherals from your computer. •
ings to check:
Ensure that the AC adapter cable is properly connected between your computer and a •
grounded, three-prong power outlet. Ensure that the power outlet is working.
Ensure the UPS or power strip is turned on (if applicable). •
If your peripheral devices (e.g. keyboard, mouse, printer, etc.) are not working, ensure that •
all connections are secure.
If any computer components were added or removed before the problem began, check to •
see if you performed the installation or removal procedures properly.
If an error message appears on the screen, write down the exact error message prior to •
calling Alienware Technical Support to aid in diagnosing and resolving your issue.
If an error occurs in a specic program, see the program’s documentation. •
