Dell
™
Latitude™ E6400 XFR Service Manual
Page 15
The computer stops responding
NOTICE: You may lose data if you are unable to perform an operating system shutdown.
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or moving
your mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then
restart your computer.
A Program Stops Responding
END THE PROGRAM —
1. Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager.
2. Click the Applications tab.
3. Click to select the program that is no longer responding.
4. Click End Task.
A Program Crashes Repeatedly
NOTE: Most software includes installation instructions in its documentation or on a floppy disk,
CD, or DVD.
CHECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall the program.
A Program is Designed for an Earlier Windows Operating System
RUN THE PROGRAM COMPATIBILITY WIZARD —
Windows XP:
The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-XP operating
system environments.
1. Click Start→ All Programs→ Accessories→ Program Compatibility Wizard→ Next.
2. Follow the instructions on the screen.
Windows Vista:
The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows
Vista operating system environments.
1. Click Start → Control Panel→ Programs→ Use an older program with this version of Windows.
2. In the welcome screen, click Next.
3. Follow the instructions on the screen.
A Solid Blue Screen Appears
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key onyour keyboard or moving
your mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then
restart your computer.
Ot
her Software Problems
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR
TROUBLESHOOTING INFORMATION —
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software. See the
software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
BACK UP YOUR FILES IMMEDIATELY
USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, CDS, OR DVDS
