Section 8 Customer Assistance Information
Customer Assistance and Information .... . . . . . . . 8-2
Customer Satisfaction Procedure .... . . . . . . . . . . . 8-2
Online Owner Center ........ ....... ......... .... 8-5
Customer Assistance
for Text Telephone (TTY) Users ..... . . . . . . . . . 8-6
Customer Assistance Offices ..... . . . . . . . . .. . . . . 8-6
GM Mobility Reimbursement Program ....... .... 8-7
Roadside Assistance Program ..... . .. .. . .. . .. . . 8-7
Scheduling Service Appointments .... . . .. . . . . . 8-10
Courtesy Transportation Program ...... .. ... .. . 8-10
Collision Damage Repair .... .. . . . .. . . . .. . . . .. . 8-12
Reporting Safety Defects .... .. . . . .. . . . .. . .. . . . .. 8-15
Reporting Safety Defects
to the United States Government .... . . . . . . . 8-15
Reporting Safety Defects
to the Canadian Government .... . . . . .. .. .. . 8-16
Reporting Safety Defects
to General Motors ........... ......... ....... 8-16
Service Publications Ordering Information .... . 8-17
Vehicle Data Recording and Privacy ...... .. ... .. 8-18
Event Data Recorders ..... .. .. .. .. .. .. .. .. .. .. 8-18
OnStar
®
..... ... .. .. .. ... .. .. ... .. .. .. ... .. ... . 8-19
Radio Frequency Identification (RFID) .... . . . . . 8-20
Radio Frequency Statement ..... . .. . .. . .. . .. . . 8-20
8-1
