42
Troubleshooting
Printed
output is
faded or
unclear
Improper paper
weight used
Ensure that the paper weight is no less that 17 lb. and no more than
28 lb. (65 lb. for speciality media).
Paper thickness
lever incorrectly
set
Set the paper thickness lever to the correct side, depending on the
media type.
Media not loaded
print-side up
Check that your media is placed in the printer facing in the correct
direction. See “Loading Plain Paper and Other Canon Media” on page 5.
Printhead
nozzles clogged
or damaged
Verify that the printhead is working properly. If necessary, perform
three to four printhead cleanings, then try printing again. See
“Printing a Nozzle Check Pattern” on page 24 and “Cleaning the
Printhead” on page 26.
Ink tanks are not
seated properly
Check the ink tanks, and reseat them if necessary. See “Replacing Ink
Tanks” on page 22.
Printhead needs
to be aligned
Perform printhead alignment. See “Aligning the Printhead” on
page 23.
Meaningless
characters
printed
Corrupted print
instructions are
stored in the
printer buffer
1. Turn the printer off to clear the printer buffer.
2. Turn the printer on again.
Printer/computer
not securely
connected
Check the cable connections between the printer and the computer to
verify that they are securely connected.
Previous print job
paused before it
was finished
If a previous print job was paused before it was printed, turn the
printer off, then back on again. Or, cancel any paused print jobs using
the BJ Status Monitor or the BJ Print Monitor. See “Canceling a Print
Job” on page 7.
Incorrect printer
driver selected
Check that the S900 is the selected default printer. See “Selecting the
S900 Photo Printer for Use” on page 2.
Bad (corrupted)
file
Create the document again and print it. If it prints successfully, the
original file was corrupted.
Problem Possible Cause Try This
S900_QSG.book Page 42 Friday, November 2, 2001 1:34 PM
