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Bravo Health’s Members have additional rights over their health information. They have the right to:
• Send Bravo Health a written request to see or get a copy of information that we have about
them, or amend their personal information that they believe is incomplete or inaccurate. If we
did not create the information, we will refer Bravo Health’s Member to the source, such as
you.
• Request that we communicate with them about medical matters using reasonable alternative
means or at an alternative address, if communications to their home address could endanger
them.
• Receive an accounting of Bravo Health’s disclosures of their medical information, except
when those disclosures are for treatment, payment or health care operations, or the law
otherwise restricts the accounting.
MEMBER RIGHTS AND RESPONSIBILITIES
Bravo Health Members have the following rights:
The right to be treated with dignity and respect
Members have the right to be treated with dignity, respect, and fairness at all times. Bravo Health must
obey laws against discrimination that protect Members from unfair treatment. These laws say that
Bravo Health cannot discriminate against Members (treat Members unfairly) because of a person’s
race, disability, religion, sex, sexual orientation, health, ethnicity, creed, age, or national origin. If
Members need help with communication, such as help from a language interpreter, they should be
directed to call Member Services. Member Services can also help Members in filing complaints about
access (such as wheel chair access). Members can also call the Office of Civil rights at 1-800-368-
1019 or TTY/TDD 1-800-537-7697 or the Office for Civil Rights in their area.
The right to the privacy of medical records and personal health information
There are federal and state laws that protect the privacy of Member medical records and personal
health information. Bravo Health keeps Members’ personal health information private as protected
under these laws. Any personal information that a Member gives Bravo Health when they enroll in our
plans is protected. Bravo Health staff will make sure that unauthorized people do not see or change
Member records. Generally, we will get written permission from the Member (or from someone the
Member has given legal authority to make decisions on their behalf) before we can give Member
health information to anyone who is not providing the Member’s medical care. There are exceptions
allowed or required by law, such as release of health information to government agencies that are
checking on quality of care.
The laws that protect Member privacy give them rights related to getting information and controlling
how their health information is used. Bravo Health is required to provide Members with a notice that
tells them about these rights and explains how Bravo Health protects the privacy of their health
information. For example, Members have the right to look at their medical records, and to get copies
of the records (there may be a fee charged for making copies). Members also have the right to ask plan
Providers to make additions or corrections to their medical records (if Members ask plan Providers to
do this, they will review Members request and figure out whether the changes are appropriate).
Members have the right to know how their health information has been given out and used for non-
routine purposes. If Members have questions or concerns about privacy of their personal information
and medical records, they should be directed to call Member Services. Bravo Health will release a
