Problem Possible Solution
Can’t connect
to my 3G
MicroCell
(Wireless
Service
indicator is not
flashing green)
• Add the phone number associated with your
Wireless Home Phone base to your 3G MicroCell
Approved User List.
• Power cycle your 3G MicroCell as well as your
Wireless Home Phone base.
• Make sure the Wireless Home Phone base is
within range of the 3G MicroCell.
SIM card
doesn’t work
in my mobile
device
•
The SIM card provided with your Wireless Home
Phone base is intended for use only in your
specific Wireless Home Phone base and cannot
be used in a mobile handset.
Message
Waiting
indicator on
my home
phone
equipment
doesn’t light
• The Wireless Home Phone base does not
support this functionality with your home phone
equipment.
• The Wireless Home Phone base has a dedicated
Message Waiting indicator light and will flash
when you have a new voice message. You will
also hear an intermittent dial tone when you pick
up your handset.
Problem Possible Solution
I hear an
intermittent
dial tone
• You will hear an intermittent dial tone when you
have a new voicemail message waiting.
• Dial 1 from your home phone equipment
connected to the Wireless Home Phone base to
review your voice messages.
My phone
doesn’t ring
when a call
comes in
• Make sure the back-up battery is installed in
your Wireless Home Phone base.
• If you recently transferred your landline number,
you will continue to receive incoming calls
on your previous service until the transfer is
complete. To check transfer status, visit
att.com/port.
• Make sure your Wireless Home Phone base is
NOT connected to your in-home phone wiring.
• Make sure your home phone is powered on and
connected to the Wireless Home Phone base.
• Your Wireless Home Phone base number may
be set to Call Forward. Dial #21# to un-forward
calls.
26 Troubleshooting 27
Troubleshooting
