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Troubleshooting and FAQ
I am having trouble entering my SSID into the web interface (www.schlagelink.com).
1. The SSID is case-sensitive.
2. If there is a space in your SSID, change the SSID so there is no space and try again.
3. If your SSID is not showing up on the web interface, it may not be broadcast. Reference the instructions that came
with your router for more information.
I don’t have my router instructions and I don’t know how to change a setting.
1. Search on your exact make and model using an online search engine. Most manufacturers maintain their
instructions online.
2. Try browsing to http://192.168.0.1. Many routers use this address for the administration screen. A user name and
password will be required. This information should be available in the manufacturer’s instructions.
I cannot remember my router SSID/password.
1. Most routers can be reset using a physical button on the router. Refer to the router instructions for more information.
Resetting your router will restore factory settings. This could cause other computers or devices to stop
communicating with your router. Refer to the router instructions and/or the person who set up your router
for more information.
2. Once you have reset your router, the default settings can be used. Refer to the router instructions for more
information.
The camera was working, but has stopped working.
1. Ensure that power is connected.
2. Ensure that the Ethernet cable is connected (WCE100).
3. Check LED indicators. See LED Indicators for more information.
4. Ensure the settings on your router match the settings for the camera. If you have recently changed your SSID,
password or security type, the camera’s information will also need to be changed.
5. Try rebooting the camera. See Rebooting the Camera for more information.
I cannot see the camera video on my phone.
1. Log into your account at www.schlagelink.com.
2. Click My Phones.
3. Click Edit Phone.
4. Click to check the check box next to the camera you want to be displayed on the phone.
5. If your phone application is currently open, then close the phone application and re-open it for the new setting to
take effect.
I installed the camera, but the video is not displayed on the Cameras tab, and the text “Viewer here” is displayed.
Download and install the Adobe Shockwave™ player. The player can be downloaded from get.adobe.com/shockwave.
Why does video turn off after 2 minutes?
The camera is intended to provide visual verification of current or triggered events, which generally are accomplished in
2 minutes or less. Video can be continued for additional 2 minute segments by selecting the PLAY icon.
Can a camera be connected to more than one LiNK account simultaneously?
No. See Moving the Camera to a Different Account for more information.
Is video storage available?
Not at this time. Video storage may be available in the future. Check link.schlage.com for updates.
Is pan/tilt/zoom available?
Not at this time. Check link.schlage.com for updates.