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Chapter 5 Troubleshooting and Maintenance
5.1. General troubleshooting
5.1.1.
If
your
device
does
not
respond,
do
a
“hard
reset.”
To
do
a
“hard
reset,”
Disconnect
all
cables,
including
the
AC
adapter, from
your
device.
By sliding the hard reset switch on the primary ON/OFF switch on the right side of the device
form OFF to ON position then tap the power button.
5.1.2.
Users can also perform a “system reset.”
To do a “system reset,” in the Main menu, tap System, then tap System Info. This will allow you to do a factory
reset (restore to default set- tings), reset the GPS and recalibrate the touch screen interface.
5.1.3.
Screen responds slowly
Make sure you have enough battery power.
5.1.4.
Inaccurate response to taps.
• Recalibrate the touch screen.
5.1.5.
Connection Problems with PC.
Make sure that the cable is securely plugged into the USB port on your computer and on the device. Connect the
USB cable directly to your computer—do not run the cable through a USB hub.
Reset your device before connecting the cable. Always disconnect your device before you restart
your
computer.
5.1.6.
No GPS connection
Make sure that the GPS antenna has a clear view of the sky.
Note that the GPS reception can be affected by:
Bad weather
Dense overhead obstacles (e.g. trees and tall buildings)
Other wireless devices in the car
5.1.7.
No sound coming from the device.
Make sure mute is not selected for Volume in system settings. The built-in speaker turns off when the headphone
jack is being used.
5.1.8.
Can’t I see my photos.
Make sure you are using supported image formats JPG.
5.1.9.
Takes longer than normal time to get a GPS fix.
If the previous GPS fix position was more than 500 km or 12 hours apart from your current position and time, it