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Chapter 4: Product Support & Servicing 15
4 Product Support & Servicing
Chapter 4: Product Support & Servicing
All Raymarine products are designed to provide many years of
trouble-free operation. We also put them through comprehensive testing
and quality assurance procedures before shipping.
CAUTION:
The Raystar 112LP and Raystar 120 receivers DO NOT contain
user-serviceable parts. They should be serviced only by authorized
Raymarine service technicians.
4.1 EMC, servicing and safety guidelines
• Raymarine equipment should be serviced only by authorized Rayma-
rine service technicians. They will ensure that service procedures and
replacement parts used will not affect performance. There are no user
serviceable parts in any Raymarine product.
• Some products generate high voltages: never handle the cables/con-
nectors when power is being supplied to the equipment.
• When powered up, all electrical equipment produces electromag-
netic fields. These can cause adjacent pieces of electrical equipment
to interact with one another, with a consequent adverse effect on oper-
ation. In order to minimize these effects and enable you to get the best
possible performance from your Raymarine equipment, guidelines
are given in the installation instructions, to enable you to ensure min-
imum interaction between different items of equipment, i.e. ensure
optimum Electromagnetic Compatibility (EMC).
• Always report EMC-related problems to your nearest Raymarine
dealer. We use such information to improve our quality standards.
• In some installations, it may not be possible to prevent the equipment
from being affected by external influences. In general this will not
damage the equipment but it can lead to spurious resetting action, or
momentarily may result in faulty operation.
4.2 Product support
Raymarine products are supported by a worldwide network of
distributors and Authorized Service Representatives. If you encounter
any difficulties with this product, please contact either your national
distributor, or your service representative, or the Raymarine Technical
Services Call Center. Refer to the back cover or the Worldwide
Distributor List for contact details.