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2 REVISION A — 12/93
4.0 WARRANTY AND RETURN
INFORMATION
WARRANTY
PELCO will repair or replace, without charge, any
merchandise proved defective in material or workman-
ship for a period of one year after the date of shipment
(six months on all pan and tilts with auto scan and
medium duty scanners, and two years on Legacy, Inter-
cept and CM9500/CM8500 Matrix products). PELCO
will warranty all replacement parts and repairs for 90
days from the date of shipment. All goods for warranty
work shall be sent freight prepaid to our Clovis, Califor-
nia facility. Repairs made necessary by reason of mis-
use, alteration, normal wear, or accident are not covered
under this warranty. PELCO is not liable for any inci-
dental or consequential expenses or liability incurred by
the customer as a result of field repair, installation, or
any other reason.
The above warranty is in lieu of any other expressed or
implied warranty, condition, or guarantee by PELCO of
the equipment listed herein. PELCO makes no warran-
ties except for intended use and will not be liable for any
loss, damage, or costs arising, whether consequential or
incidental, from the use of said merchandise.
This warranty gives you specific legal rights. You may
also have additional rights, which are subject to varia-
tion from state to state.
If a warranty repair is required, contact PELCO at (800)
289-9100 or (559) 292-1981 for a Repair Authoriza-
tion number (RA), and provide the following informa-
tion:
1. Model and serial number
2. Date of shipment, P.O. number, Sales Order
number, or PELCO invoice number
3. Details of the defect or problem
If there is a dispute regarding the warranty of a product
which does not fall under the warranty conditions stated
above, please include a written explanation with the
product when returned.
Ship freight prepaid to: PELCO
300 West Pontiac Way
Clovis, CA 93612-5699
Method of return shipment shall be the same as method
by which the repair item is received by PELCO.
RETURNS
In order to expedite parts returned to the factory for
repair or credit, please call the factory at (800) 289-
9100 or (559) 292-1981 to obtain an authorization
number (CA number if returned for credit, and RA
number if returned for repair). Goods returned for
repair or credit should be clearly identified with the
assigned CA/RA number and freight should be prepaid.
All merchandise returned for credit may be subject to a
20% restocking and refurbishing charge.
Ship freight prepaid to: PELCO
300 West Pontiac Way
Clovis, CA 93612-5699
PELCO
300 West Pontiac Way, Clovis, CA 93612-5699 (559) 292-1981 • (800) 289-9100
FAX (800) 289-9150 or (559) 292-3827 • DataFAX (800) 289-9108 or (559) 292-0435
(Product specifications subject to change without notice.)
C468M