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171Tele Aid
Technical
data
Instruments
and controls
Operation Driving
Instrument
cluster display
Practical hints Car care Index
When the connection is established, the message
“ROADSIDE ASSISTANCE – CALL CONNECTED”
appears in the MCS display. The Tele Aid system will
transmit data generating the vehicle identification
number, model, color and location (subject to
availability of cellular and GPS signals).
While the call is connected, you can change to
navigation menu by pressing NAVI button on the MCS.
A voice connection between the Roadside Assistance
dispatcher and the occupants of the vehicle will be
established. When a voice connection is established the
audio system mutes and the message “TELE AID –
ROADSIDE ASSISTANCE CALL ACTIVE” appears in the
MCS display. The nature of the need for assistance can
then be described. The Mercedes-Benz Roadside
assistance dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to tow your
vehicle to the nearest Mercedes-Benz Center. For
services such as labor and/or towing charges may apply.
Refer to the Roadside Assistance manual for more
information.
These programs are only available in the USA:
• Sign and Drive services: Services such as jump start,
a few gallons of fuel or the replacement of a flat tire
with the vehicle spare tire are obtainable,
• Remote Vehicle Diagnostics: This function permits
the Mercedes-Benz Roadside Assistance dispatcher
to download malfunction codes and actual vehicle
data.
Notes:
The indicator lamp in the Roadside Assistance
button • remains illuminated in red for
approximately 10 seconds during the system self-check
after turning key in steering lock to position 2 (together
with the “SOS” button and the Information
button ¡).
See system self-check on page 166 when the indicator
lamp does not light up in red or stay on longer than
approximately 10 seconds.