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10Introduction
Roadside assistance
The Mercedes-Benz Roadside Assistance Program provides factory trained technical help in the event of a breakdown.
Calls to the toll-free Roadside Assistance number:
1-800-FOR-MERCedes (in the USA)
1-800-387-0100 (in Canada)
will be answered by Mercedes-Benz Client Assistance Representatives 24 hours a day, 365 days a year.
Roadside assistance will be provided in accordance with standard program guidelines which include providing service
to the vehicle up to a reasonable distance from a paved roadway. We will make every effort to assist in a breakdown
situation, however, the accessibility of your vehicle will be determined by our authorized Mercedes-Benz Light Truck
Center technician or the tow service provider on a case by case basis and may be a factor in our ability to respond.
Additional charges may be applicable for a breakdown location determined not to be a reasonably accessible roadside
location as determined by our authorized technician and tow service provider.
For additional information refer to the Mercedes-Benz Roadside Assistance Program brochure in your glove box.