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Tele Aid
Technical
data
Instruments
and controls
Operation Driving
Instrument
cluster display
Practical hints Car care Index
Information button ¡
Located below the center armrest cover is the
Information button ¡. Pressing and holding the
button (for longer than 2 seconds) will initiate a call to
the Client Assistance Center. The button will flash while
the call is in progress.
The Tele Aid system will transmit
data generating the vehicle identification number,
model, color and location (subject to availability of
cellular and GPS signals).
A voice connection between the Client Assistance
Center representative and the occupants of the vehicle
will be established.
Information regarding the
operation of your vehicle, the nearest Mercedes-Benz
Center or Mercedes-Benz USA products and services is
available to you.
For more details concerning this optional service, please
The Tele Aid system is operational one the electronic
If you have chosen the Route Guidance Service (only USA)
your communication will be transferred to our Emergency
Response Center, who will provide the appririate information.
The indicator lamp in the
Information button
s
for approx. 5
seconds
s
after switching on the ignition.
“SOS”
Roadside Assistance
light up
and
key in steering lock is turned to position 1 or 2.
contact the Emergency Response Center at 1-800-756-9018.
Important!
If the indicator lamps do not start flashing after
pressing one of the buttons or remain illuminated (in
red) at any time, the Tele Aid system has detected a fault
or the service is not currently active, and may not
initiate a call. Visit your Mercedes-Benz Center and
have the system checked or contact the Response Center
at 1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada) as soon as possible.
Upgrade Signals
Tele Aid system processes calls using the following
priority.
• Automatic emergency
• Manual emergency
• Roadside assistance
• Information
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