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8. Troubleshooting
Symptom Cause Remedy
When I listen to
the factory AM or
FM radio there
is only static, no
audio.
Factory antenna
cable is connected
to the HD Radio
tuner.
Use Gateway to access HD Radio
source. This will provide all AM and
FM reception for your vehicle.
No AM or FM
reception using the
HD Radio source
Factory antenna
cable is not
connected to the HD
Radio tuner (HDRT)
remove from factory radio, connect
into HDRT module. Note* some
vehicles need to use the supplied
antenna adaptor to make this
connection.
Radio shows iPod
not connected
iPod cable is not
connected to iPod or
Gateway.
Verify the docking cable is connected
to the Media Gateway, and the iPod
I can not correctly
control the iPod
through the radio.
the iPod rmware
may be out of date.
Update iPod rmware for free at http://
www.apple.com/ipod/download
I have updated my
iPod’s rmware
and still have
control issues
sometimes the
iPods needs to be
reset
Press and hold the click wheel (center
button) and the menu button for 10
seconds. This will reboot the iPod.
YOU WILL NOT LOOSE MUSIC on
the iPod by doing this reset
I don’t see iPod
artist or song
information on the
screen
the radio is
displaying a different
text eld
Press the Text / Scan button to see
text
I can’t use my
iPod’s click wheel
to select music
the iPod is in
external control
mode. This allows
text to be displayed
on the radio screen
Press the Aux / Sat button and select
AUX 2 source to control the iPod
manually using the click wheel
the Media
Gateway does
not recognize the
HD Radio tuner
(HDRT)
the Gateway needs
to be reset when
connecting a new
component such as
the HDRT
disconnect the Gateway interface from
the vehicle. Let it sit without power
for 5 minutes. Use the 8-pin to 8-pin
HDRT cable to connect the Tuner to
the Media Gateway, then connect to
the vehicle