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IBM Serial I/O SST-16P Installation Guide 8
Help and Service Information
Before calling, please prepare for your call by following these steps:
Preparing for the Call
To assist the technical support representative, have available as much
of the following information as possible:
• Computer manufacturer and computer model.
• Options part number (Table 1).
• Options part name (Table 1).
• Serial number (if available).
• Proof of purchase (including date and place).
• Exact wording of the error message (if any)
• Description of the problem
• Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative
might want to walk you through the problem during the call.
Placing the Call to IBM
Technical support is available during the warranty period to answer
any questions about your new IBM option. Support response time will
vary depending on the number and nature of calls received.
Marketing, installation, and configuration support will be withdrawn
from the PC Company HelpCenter 90 days after the option has been
withdrawn from marketing.
If you call 90 days after the date of withdrawal or after your warranty
has expired, you might be charged a fee. Additional support is
available through the IBM PC Company automated Fax system, the
PC Company Web Page, the PC Company Electronic Bulletin Board
System and HelpWare offerings.
• The IBM web site at “http://www.pc.ibm.com
• The IBM Fax system at (800) 426-3395 or (919) 517-0011
• The IBM BBS system at (919) 517-0001
For the support telephone and support hours by country, refer to the
following table or to an optional enclosed technical support insert. If the
number is not provided in the table or insert, contact your IBM reseller
or IBM marketing representative.
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