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GETTING ROADSIDE ASSISTANCE
To fully assist you should you have a vehicle
concern, Ford offers a complimentary roadside
assistance program. This program is separate from
the New Vehicle Limited Warranty. The service is
available:
• 24–hours, seven days a week
• for the Basic warranty period (Canada) or New
Vehicle Limited Warranty period (U.S.) of three
years or 60,000 km (36,000 miles), whichever
comes first on Ford and Mercury vehicles, and
four years or 80,000 km (50,000 miles) on Lincoln
vehicles
In the United States, you may purchase additional
roadside assistance coverage beyond this period
through the Ford Auto Club by contacting your Ford
or Lincoln-Mercury dealer.
Roadside assistance will cover:
• changing a flat tire
• jump-starts
• lock-out assistance
• fuel delivery
• towing to the nearest Ford of Canada or Ford
Motor Company dealership, or towing to your
selling dealership if within 56 km (35 miles). Even
non-warranty related tows, like accidents or
getting stuck in the mud or snow, are covered
(some exclusions apply, such as impound towing
or repossession).
Using roadside assistance
Complete the roadside assistance identification card
and place it in your wallet for quick reference. In the
United States, this card is found in the Owner Guide
portfolio in the glove compartment in Ford vehicles
and is mailed to you if you own a Mercury or
Lincoln. In Canada, it’s found in the Roadside
Assistance book in the glove compartment.
Customer assistance
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