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Problems and Solutions Guide
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Problem Possible Cause Solution
Vehicle does not run Undercharged battery Charge the battery. A new battery should have been
charged for at least 18 hours before using the vehicle for
the first time. After first-time use, recharge the battery for at
least 18 hours after each use. Never charge the battery
longer than 30 hours.
Check all connectors. Make sure the battery connector is
tightly plugged into the charger connector, and that the
charger is plugged into the wall.
Make sure power flow to the wall outlet is “ON”.
Wrong type or improperly installed fuse Make sure that the battery has a properly installed
Power Wheels
®
25 amp fuse before charging. For best
performance, do not use substitute parts.
Blown fuse Make sure that the fuse in the battery is in good
condition. Replace a blown fuse with a Power Wheels
®
25 amp fuse. For best performance, do not use
substitute parts.
Loose wire or loose connectors Check all wires and connectors. Make sure the battery
connector is tightly plugged into the motor harness
connector, and that there are no loose wires around the
motor.
Dead battery If your battery is old or if you have not followed Battery
Care instructions, your battery may be dead. If you are
unsure whether or not the battery is dead, you can have
it tested at your local Power Wheels
®
Authorized
Service Center.
Electrical switch damage The electrical switches can become corroded due to
exposure to water or moisture, or can jam due to loose dirt,
sand or gravel. Contact your local Power Wheels
®
Authorized Service Center for diagnosis and repair.
Motor damage Contact you local Power Wheels
®
Authorized Service Center
for diagnosis and repair.
Vehicle was running but Loose wire or loose connectors Check all wires and connectors. Make sure the battery
suddenly stopped connector is tightly plugged into the motor harness
connector, and that there are no loose wires around the
motor.
Wrong type or improperly installed fuse Make sure that the battery has a properly installed
Power Wheels
®
25 amp fuse installed before charging.
For best performance, do not use substitute parts.
Blown fuse Make sure that the fuse in the battery is in good
condition. Replace a blown fuse with a Power Wheels
®
25 amp fuse. For best performance, do not use
substitute parts.
Vehicle is overloaded Make sure you do not overload the vehicle by allowing
more than 1 rider at one time, by exceeding the 40 lbs.
maximum weight capacity, or by towing objects behind the
vehicle.
Driving conditions are too stressful Use only on gentle inclines or slopes of 10˚ or less. Extreme
temperatures can also affect run time.
IMPORTANT! If you experience a problem with your vehicle, first check the Problems and
Solutions Guide below. If you still experience a problem, please contact Power Wheels
®
Consumer Affairs, toll-free at 1-800-348-0751 between 8 AM and 6 PM (EST) Monday through
Friday. Or, contact your local Power Wheels
®
Authorized Service Center. For the location
nearest you, please refer to the Authorized Service Center list beginning on page 37.
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