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high quality service. The manufacturer’s authorized deal-
ers have the facilities, factory-trained technicians, special
tools, and the latest information to ensure the vehicle is
fixed correctly and in a timely manner.
This is why you should always talk to an authorized
dealer’s service manager first. Most matters can be re-
solved with this process.
•
If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer-
ship. They want to know if you need assistance.
•
If an authorized dealership is unable to resolve the
concern, you may contact the Manufacturer’s Cus-
tomer Center.
Any communication to the Manufacturer’s Customer
Center should include the following information:
•
Owner’s name and address
•
Owner’s telephone number (home and office)
•
Authorized dealership name
•
Vehicle Identification Number (VIN)
•
Vehicle delivery date and mileage
406 IF YOU NEED CONSUMER ASSISTANCE