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272 IF YOU NEED CONSUMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare for the Appointment
If you’re having warranty work done, be sure to have
the right papers with you. Take your warranty folder.
All work to be performed may not be covered by the
warranty, discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem
Prepare a List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an
accident, or work done that is not on your maintenance
log, let the service advisor know.
Be Reasonable with Request
If you list a number of items, and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of
priority. At many dealers you may obtain a rental
vehicle at a minimal daily charge. If you need a rental,
it is advisable to make these arrangements when you
call for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its dealers are vitally interested
in your satisfaction. We want you to be happy with our
products and services.
Your selling dealer is best equipped and most anxious
to provide prompt resolution for any warranty issue or
related matter that you may experience. The
manufacturer’s dealer have the facilities, factory-
trained technicians, special tools, and the latest
information to assure your vehicle is fixed correctly
and in a timely manner. The manufacturer has
empowered its dealers to make warranty and repair
decisions that ensure you are not inconvenienced.
There are no need for you to wait for a decision from
the manufacturer. If a special circumstance occurs that
requires information from the manufacturer, we have
asked the dealer’s service management to make the
contact on your behalf.
This is why you should always talk to your dealer’s
service manager first. Most matters can be resolved
with this process.