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Obtaining Warranty Service
Please be sure to read this instruction manual carefully if you
believe your product is not operating properly. If you still feel
that your product requires warranty service, please follow
these instructions:
Obtain a Return Authorization (RA) number by calling toll-free
877-334-6876 or by emailing service@bactrack.com.
When shipping the product back to KHN Solutions, please pack-
age the product carefully and ship using a major carrier (UPS,
FedEx, USPS, etc). To ensure proper credit for a returned item,
be sure to obtain a delivery confirmation on the return shipment.
The customer is responsible for all return shipping charges.
Include the following information with your returned product:
Your Return Authorization number•
Name, address, and phone number as stated •
at the time of order
A copy of your original sales receipt•