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Welcome to Audi
By placing an order for your Audi,
you’re choosing to get behind
the wheel of one of the most
sophisticated cars on the road. And
because we believe the service we
offer should be just as advanced, we
wanted to let you know exactly what
you can expect from us, now and in
the future.
We’ve agreed a set of standards
with all our Centres, which governs
the way we do business with you.
It outlines the kind of service
we promise to deliver for every
customer, right down to filling each
new Audi we sell with half a tank
of fuel.
So whether you’re interested in the
date your car will arrive in the UK
or the way we’ll dispose of non-
biodegradable materials after we
service your Audi, you can have total
confidence in us.
Audi Promise
Audi Centres
We guarantee that all of our Centres will be
open as follows:
Sales: Monday to Friday 9am–6pm
Saturday 9am–5pm
Service: Monday to Friday 8am–6pm
Saturday 8.30am–1pm
Sunday opening is at local discretion.
New car delivery
Once we’ve confirmed a delivery date
for your car, we’ll keep you informed of
progress. Subject to reasonable notice,
we’ll then deliver it to a place of your
choice, whether that’s your home or place
of work. In the unlikely event of a delay,
we’ll provide a courtesy car to minimise
inconvenience and keep you mobile.
The experts in Vorsprung durch Technik
Would you entrust your Audi to anyone
who hasn’t been regularly trained to Audi
standards? Our network of Audi Approved
Master Technicians have undergone an
impressive 100,000 hours of training
over a 10-year programme to ensure they
have the latest technical expertise for
maintaining and servicing your Audi. All of
our Service Advisors undergo a specialist
induction and training to ensure they are
Audi professionals and able to talk to you
about any issues you may have with your
Audi vehicle. What’s more, we have so
much expertise and experience in looking
after Audi vehicles that we are able to
make a note of your mileage and the state
of your vehicle as and when we see it and
predict when certain key events may occur.
As part of our duty of care, we will notify
you in plenty of time so you can make an
appointment with us.
Your convenience comes first
At Audi you can choose from a range of
convenient services that suit your needs.
Why not book a ‘service while you wait’
appointment* and enjoy our complimentary
refreshments while your car is with us? Or,
if you need to be mobile, take advantage of
one of our courtesy cars which we can even
collect and deliver to you.* We guarantee
we can service your Audi within 5 days
without a courtesy car, or within 10 days
if you need transport. We will also ensure
your car is returned to you with a full valet.
Audi Genuine Parts
Would you put a part into your Audi that
wasn’t the same quality as the factory
fitted original? You can rest assured that
only Audi Genuine Parts will be used on
your vehicle. What’s more, Audi parts and
labour come with a 2-year guarantee.** We
stock a wide variety of parts, so we are well
covered. However, if we don’t have a part in
stock at our Centre we have the back-up of
parts at other Audi Centres, at our national
warehouse and our factory and can usually
source the relevant part very quickly.
We don’t like surprises either
We believe strongly in transparency
and there will be no hidden costs. For
added peace of mind, we will give you a
quotation over the phone for the work you
have requested and email you the price
confirmation. We’ll consult you if any
additional work on your car is needed when
it is with us. We won’t carry out any extra
work without asking your permission first.
The Audi Stamp
Regular servicing is key to safeguarding
your Audi’s performance and a full Audi
service history could help you preserve the
future re-sale value of your car. Only the
Audi Stamp will prove your approved Audi
service history.
Getting better every time
We continually gather feedback from our
Audi Trained Technicians, as well as our
customers, to ensure our vehicles are
running as they should. Whenever we see
an Audi for a service, we connect it directly
to our headquarters in Ingolstadt which
enables us to check your car’s software and
make sure it’s as up-to-date as possible.
If the factory has released a software
upgrade for your model, it can be applied
immediately – improving anything from
your car’s efficiency to the precision of its
parking system.
Environmental commitment
We promise to dispose of all non-
biodegradable materials from your vehicle
in a responsible manner.
*Subject to availability.
**Excludes wear and tear.
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