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6 Troubleshooting and Maintenance
This chapter gives solutions to common problems you may encounter. It also
provides guidelines on how to take care of your device.
NOTE: If you encounter a problem you cannot solve, contact an authorized service center for
assistance.
6.1 Resetting Your System
Occasionally, you may need to reset your device. For example, you should reset
your system when it stops responding; or appears to be “frozen” or “locked up.”
Use the stylus to press the reset button of your device. This is called a “soft reset.”
The Home screen should appear after a soft reset.
If your device still does not respond after a soft reset, you can use the following
steps to perform a “hard reset.”
NOTE: Date/time, language, and volume settings restore to the default values when you
perform a hard reset.
1. Disconnect all cables, including the AC adapter, from your device.
2. Slide the ON/OFF switch to the OFF (left) position.
3. Wait for 1 minute and then slide the switch back to the ON (right) position.
Troubleshooting and
Maintenance