Troubleshooting
Page 36
WINDOWS-SPECIFIC PROBLEMS
MACINTOSH-SPECIFIC PROBLEMS
After changing right- and
left-handed settings in
the computer’s mouse
control panel, the pen tip
no longer functions
properly.
Restart Windows for your Wacom tool settings to be correctly
recognized.
At startup, a dialog box
appears telling you that
either the driver failed to
load or the tablet
preferences have not yet
been created.
The pen display tablet was not detected at startup. Make sure the
USB interface cable is securely connected to an active USB port on
your computer or to a USB hub. Make sure that the pen display
power LED is on. If this does not correct the problem, see
Troubleshooting on page 28.
From the G
O menu, select the UTILITIES folder and launch the
S
YSTEM PROFILER. Select USB from the HARDWARE section of the
C
ONTENTS list. A Wacom USB pen display model should be listed.
If a pen display model is not listed, check the pen display’s USB
cable connection or try plugging the pen display into a different USB
port.
If you are still having problems, go to the U
TILITIES folder, open the
D
ISK UTILITY program, and run REPAIR DISK PERMISSIONS from the
F
IRST AID tab. If this does not help, contact Wacom for Technical
Support. See Technical support options on page 37.
Inkwell does not work
correctly with the pen
display.
There may be a problem with the Inkwell preferences. Remove the
damaged preference files as follows. They will be recreated when
you enable handwriting recognition.
1. Open the System Preferences pane, choose S
HOW ALL and
select I
NK. Then turn off handwriting recognition.
2. From the G
O menu, choose your HOME. Open the LIBRARY and
P
REFERENCES folders. Remove the following preferences:
• com.apple.ink.framework.plist
• com.apple.ink.inkpad.plist
• com.apple.ink.inkpad.sketch
3. Go back to S
YSTEM PREFERENCES and INK, and then enable
handwriting recognition.
4. Test the Inkwell function using your Wacom pen display tablet
and pen.
5. If this procedure does not resolve your problem with Inkwell,
contact Apple Support for further assistance. Wacom is not the
software manufacturer for Inkwell and we are limited in our
abilities to support a third party software application.
DTU193_Manual.fm Page 36 Monday, September 15, 2008 2:42 PM
