232 GL-1010 Administrator’s Guide
CANNOT SEE GL-1010 DEVICE
Problem Description
After installing and configuring the GL-1010, you cannot see the
device on the network. This could be the result of problems with
the device or more likely, network configuration errors.
The following checklist helps you identify the source of the error
and then directs to you where you can find more information
about resolving it. If the problem persists after you have followed
all of the steps, contact Toshiba’s authorized dealer for further
assistance.
Troubleshooting Checklist
Cannot Find GL-1010
Possible Cause Check Yes No
For
Instructions,
Go To...
Controller is
initializing and is not
online yet.
1 Did a startup page print out? If
not, wait until the controller
comes online. Examine the
protocol settings that print out
on the startup page. Are they
correct?
Next
Step
↓
→ Modifying GL-1010
Settings on page
16.
Controller is down.
2 Are any error messages, such
as “Starting Controller. Please
wait.” displayed on the copier’s
front panel LCD?
→
Next
Step
↓
“Starting
Controller, Please
Wait” or “Shut-
down in Progress,
Please Wait”
Message Displays
on page 215.
Incompatible network
protocol setup.
3 Print out a configuration page.
Make sure there are not any
discrepancies or
inconsistencies between the
current GL-1010 settings and
your network settings. Change
GL-1010 settings, if necessary.
Use the Find Computer utility
from your Windows workstation
to locate the
GL-1010 by its device name.
Can you find the GL-1010?
End
Next
Step
↓
To change
protocol setup,
refer to Modifying
GL-1010 Settings
on page 16. Once
you find the
GL-1010
,
configure the port
so that it is mapped
correctly to the
device.
