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Star Micronics America, Inc., 1150 King Georges Post Rd, Edison, NJ 0883712
Date: 12/3/2007
TROUBLESHOOTING:
BelowisalistofcommonissuesthatmayoccurwiththeTUP900and
resolutionsforthoseissues:
Issue:Custo
merdoesnotusepa
peradjustmenttofitthepapersizeoftheroll,causing
the
papertoshiftaround.
Resol
uti
on:Th
eTUP900hasapaperguidethatcanbeadjustedtousepaperthatis80mm–
112mminwidth.Thepa
perguideisblackandplasticandislocatedbehindthepresenterand
canbeadjustedtofitthepaperwidth.
‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐
Issue:Paperjamsinthepresenteran
diterrorsoutanddoesn’tcompleteprinting.
Resolution:Openpresenterinthefrontandclearoutpaperjamtoresumepri
nting.
‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐
Issue:Customerwouldliketheprintertoloopinthepresentertoavoidcustom
erspullingthe
receiptoutwhileitisstillprinting.
Resolution:UsetheTUP900configurationutilitytoenabletheLo
opingfeature.
Issue:Whenthereceiptisfinishedprinting,itfeedsext
rapaperanderrorsout.
‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐
Issue:Printjobsareremaininginprintqu
eueanddonotprint.
Resolution:Cleanthesensoronthepre
senter.
Issue:Whenthereceiptisfinishedprinting,itfeedsext
rapaperanderrorsout.
Resolution:Doaselftesttocheckifthe blackmarksens
orisValidorInvalid.
Ifblackmarkpaperisbeingused–makesuretheblackmarksensor
isValid.
Ifregularthermalpaperisbeingused–makesuretheblackmarksensorisInvalid.
Toenable/disabletheblackmarksensor,
usetheTUP900configurationutility.Thisutilitycan
belocatedin
thedriverssectionoftheStarMicronicsAmerica,Inc.website.