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Chapter 8: Identifying other problems
Transparencies jam. Fan transparencies before loading. Make sure you only load transparencies in
tray 1 or the multipurpose feeder.
If you just turned the printer on or the printer has been idle for a period of time,
print on paper before trying to print on transparencies. For example, before
printing transparencies, select Print Menus from the Utilities Menu and print the
menu settings page on a sheet of paper.
Disabling Power Saver may also prevent transparencies from jamming after the
printer has been idle. See page 38 for more information about the Power Saver
setting.
You cannot remove paper jammed
in the fuser.
Remove the fuser unit and remove the jammed paper. See page 131 for more
information.
You cannot clear the paper jam
message.
To clear the paper jam messages, you must remove all paper from the printer’s
paper path. Check both inside the printer as well as the paper source you were
using. Then open and close the front cover and fuser cover and press
Go
.
The page that jammed does not
reprint after you clear the jam.
Set Jam Recovery to Auto or to On in the Setup Menu. See page 41 for more
information.
Other printing problems (continued)
Problem Action
