Jam in the rear door and fuser area (delivery-stationary jam)
Cause
Solution
Multiple-feed of media. Replace the pickup roller or separation pad if worn or
deformed. See
Tray 1 (multipurpose tray) pickup roller
on page 86, or Tray 2, Tray 3, or Tray 4 pickup roller
on page 88, or Tray 1 (multipurpose tray) separation pad
on page 87, or Tray 2, Tray 3, or Tray 4 separation pad
on page 90.
Dirt or scratches on the fuser delivery upper guide or the fuser-
delivery lower guide.
●
Clean the fuser-delivery upper guide or fuser-delivery
lower guide if dirt or if there is a toner build up on it.
●
Replace the fuser if the guides are deformed or
scratched. See
Fuser on page 100.
The fuser delivery roller is dirty, worn or deformed.
●
Clean the fuser delivery roller if it is dirty.
●
Replace the fuser if the fuser delivery roller is worn or
deformed. See
Fuser on page 100.
Fuser delivery sensor (PS2) lever is defective. Replace the fuser. See Fuser on page 100.
The face-down tray media-full sensor lever is defective.
●
Check the sensor lever and place it in correct position to
move smoothly and freely.
●
Replace the top cover if the sensor lever is damaged. See
Top cover on page 84.
The face-down delivery roller is worn or deformed. Replace the face-down delivery roller.
The fuser film or the fuser roller is defective. Replace the fuser. See Fuser on page 100.
Jams in the top cover, rear door, fuser, and duplex area (residual media jam)
Cause
Solution
Residual media in the product. Check the media path and remove any residual media.
The TOP sensor (P215) lever is defective.
●
Check the sensor lever and place it in correct position to
move smoothly and freely.
●
Replace the product if the sensor lever is damaged.
Poor contact of the TOP sensor (PS215) connector. Reconnect the connector (J507) on the high-voltage power
supply.
The TOP sensor (PS215) is defective. Replace the sensor.
The media width sensor (PS225) lever is defective
●
Check the sensor lever and place it in correct position to
move smoothly and freely.
●
Replace the product if the sensor lever is damaged.
Poor contact of the media width sensor (PS225) connector. Reconnect the connector (J513) on the high-voltage power
supply.
The media width sensor (PS225) is defective. Replace the sensor.
The fuser delivery sensor (PS2) lever is defective
●
Check the sensor lever and place it in correct position to
move smoothly and freely.
●
Replace the fuser if the sensor lever is damaged. See
Fuser on page 100.
238 Chapter 3 Solve problems ENWW
