Control panel message Description Recommended action
No job to cancel The stop button was pressed, but there is
no active job or buffered data to cancel.
The message is displayed for about
2 seconds before the product returns to the
ready state.
No action is necessary.
Non-HP supply installed You have installed a print cartridge that
Hewlett-Packard did not make.
If you believe you purchased a genuine HP
supply, go to
www.hp.com/go/
anticounterfeit.
OUTPUT BIN FULL
Remove all paper from bin
This message appears on the control-panel
display, but the bin is not full.
1. Make sure that the media full sensor flag
is not damaged and can freely move. If
the sensor flag is damaged, replace the
top-cover assembly.
2. Make sure that the connector J4 on is
fully seated on the sensor and
connector J1605 is fully seated on the
ECU.
3. Use the G FD tray full sensor test in the
MANUAL SENSOR TEST menu (in the
DIAGNOSTICS menu) to test the
sensor functionality. If necessary,
replace the sensor (PS1).
OUTPUT BIN FULL
Remove all paper from bin
alternates with
<Current status message>
The output bin is full, but it is not needed for
the current print job.
Empty the bin before sending a job to that bin.
Paper Wrapped Around Fuser
For help press
Paper is wrapped around the fuser, and the
product has jammed.
Remove the jam.
If the message persists after you have
cleared all jams, replace the fuser.
Please wait The product is going offline. No action is necessary.
Processing Upgrade <component>
<XXX> %
Do not power off
Firmware is being upgraded in several
stages.
No action is necessary.
RAM DISK DEVICE FAILURE
To clear press OK
The specified device has failed. Press the OK button to continue.
RAM DISK FILE OPERATION FAILED
To clear press OK
A command attempted an illogical operation. Press the OK button to continue.
RAM DISK FILE SYSTEM IS FULL
To clear press OK
The specified file system is full and cannot be
written to.
Press the OK button to continue.
RAM DISK IS WRITE PROTECTED
To clear press OK
The device cannot be written to. Press the OK button to continue.
READING <DIRECTORY> XXXX files
found XXXX supported
The product is reading the files in the USB
folder.
No action is necessary.
Table 3-7 Control-panel messages (continued)
ENWW Tools for troubleshooting 211
