Control panel message Description Recommended action
13.JJ.NT JAM IN <LOCATION>
13.JJ.NT JAM INSIDE <LOCATION>
A jam has occurred in the specified location.
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13.JJ.NT JAM INSIDE REAR DOOR
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13.JJ.NT JAM IN FUSER
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13.JJ.NT JAM INSIDE TOP COVER
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13.JJ.NT JAM IN TRAY 1
●
13.JJ.NT JAM IN TRAY <X>
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13.JJ.NT JAM IN TRAY 2
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13.JJ.NT JAM INSIDE DUPLEXER
Remove the jammed paper. See Jam
locations on page 220.
If the message persists after you have
cleared all jams, a sensor might be stuck or
broken. See
Paper-path test (and automatic
sensors test) on page 136 or Sensor test
(interactive) on page 137.
13.JJ.NT PAPER JAM OPEN INPUT
TRAYS
alternates with
Open all trays
A jam has occurred in a tray. 1. Open each tray and check for jammed
paper.
2. Open the cartridge door.
3. Remove the print cartridge and any
paper.
4. Reinstall the print cartridge and close
the cartridge door.
5. Close all trays.
6. Remove the jammed paper. See
Jam
locations on page 220.
7. If the message persists after you have
cleared all jams, a sensor might be stuck
or broken. See
Paper-path test (and
automatic sensors test) on page 136 or
Sensor test (interactive) on page 137.
21 PAGE TOO COMPLEX
For help press
alternates with
21 PAGE TOO COMPLEX
To continue press OK
The data in the print job is too complex. 1. Press the OK button to print the
transferred data (some data might be
lost).
2. If this message displays often, simplify
the print job or install more memory.
22 EIO X BUFFER OVERFLOW
To continue press OK
Too much data was sent to the EIO card in
the specified slot [X]. An improper
communications protocol might be in use.
Note: EIO 0 is reserved for the HP Jetdirect
embedded print server.
1. Press the OK button to clear the
message. (The job does not print.)
2. Check the host configuration. If the
message persists, contact an HP-
authorized service or support provider.
22 EMBEDDED I/O BUFFER OVERFLOW
To continue press OK
Too much data was sent to the product's
internal HP Jetdirect.
Press the OK button to continue printing.
Some data might be lost.
22 USB I/O BUFFER OVERFLOW
To continue press OK
Too much data was sent to the USB port. Press the OK button to clear the error
message. (The job does not print.)
Table 3-7 Control-panel messages (continued)
ENWW Tools for troubleshooting 199
