Solve problems checklist
The following checklist contains basic questions that you can ask the customer to help define problems
quickly.
Table 3-1 Initial troubleshooting checklist
Environment
●
Is the product installed in a suitable environment? See
Environmental specifications on page 309.
●
Is the product installed on a solid, level surface?
●
Is the supply voltage (from the wall receptacle) within the product's rated voltage (see
Electrical
specifications on page 308)?
●
Is the power cord fully seated into both the product and the electrical receptacle in the wall?
●
Is the product exposed to direct sunlight?
Media
●
Does the customer use only supported print media?
●
Is the media in good condition (no curl, folds, or other flaws)?
●
Is the media stored correctly and within environmental limits?
●
Is the correct side of the page printed on first?
●
Is long-grain paper being used?
Input trays
●
Is the correct amount of media loaded in the tray (not stacked above the arrows embossed in the
tray)?
●
Is the media placed in the tray correctly?
●
The sliding media guides in the tray might be too tight to too loose.
Correctly adjust the sliding media guides
1. Remove the tray from the product.
2. Remove the stack of paper.
3. Slide the media guides until the guide indicators align with the size of paper that you are using.
NOTE: The supported paper sizes for the tray are embossed in the tray.
4. Replace the stack of paper.
5. Install the tray in the product, and resend the print job.
●
Is the tray cassette installed correctly in the product?
Print cartridge
●
Is the print cartridge installed correctly?
Fuser
●
Is the fuser installed correctly?
Covers and doors
●
Is the cartridge door fully closed?
●
Is the rear door (face-up delivery) fully closed?
128 Chapter 3 Solve problems ENWW
