6. Make sure that the product software is installed correctly.
7. Verify that you have installed the printer driver for this product. Check the program to make sure
that you are using the printer driver for this product.
8. Print a configuration page. See
Print the information pages on page 56.
a. If the page does not print, verify that the input tray contains paper.
b. If the page jams in the product, see
Clear jams on page 83.
9. Print a small document from a different program that has worked in the past. If this solution works,
then the problem is with the program you are using. If this solution does not work (the document
does not print), complete these steps:
a. Try printing the job from another computer that has the product software installed.
b. Check the USB cable connection. Direct the product to the correct port, or reinstall the
software, selecting the connection type that you are using.
c. If the print quality is unacceptable, complete the following steps:
●
Verify that the print settings are correct for the media that you are using. See
Change
the print driver to match the media type and size on page 36.
●
Use the procedures in
Solve image-quality problems on page 93 to solve print-quality
problems.
Factors that affect product performance
Several factors affect the time it takes to print a job:
●
The use of special paper (such as transparencies, heavy paper, and custom-size paper)
●
Product processing and download time
●
The complexity and size of graphics
●
The speed of the computer you are using
●
The USB or network connection
●
The product I/O configuration
ENWW
Solve general problems
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