72 Chapter 4 Problem Solving
EN
Troubleshooting General Printing Problems
Troubleshooting General Printing Problems
Symptom Possible Cause Solution
Printer selects media from the
wrong tray.
The tray selection in the
software application may be
incorrect.
The configured size does not
match the size of the media
loaded in the tray.
For many software
applications, the paper tray
selection is found under the
Page Setup menu within the
application.
Remove any media in other
trays to make the printer select
from the desired tray.
For Macintosh, use the
HP LaserJet Utility to change
the priority of the tray.
Change the configured size to
match the size of the media
loaded in the tray through the
printer driver or the
HP LaserJet Device
Configuration (Windows
users). For non-Windows
users, configure the size
through HP Web JetAdmin.
Printer does not pull paper
from Tray 2 or Optional Tray 3.
The rear paper length guide is
set incorrectly (Tray 2 or
Optional 250-sheet Tray 3).
The rear paper stop is set
incorrectly (Optional 500-sheet
Tray 3).
To properly set the rear
guides, see Loading Media
into Tray 2 or Optional 250-
sheet Tray 3 or Loading Media
into Optional 500-sheet Tray 3.
