18 Tell me about getting help
●
HP Customer Care
● HP Designjet Online
HP Customer Care
As your strategic support partner, we make it our business to help keep your business running
smoothly. HP Customer Care offers award-winning support to ensure you get the most from your HP
Designjet.
HP Customer Care provides comprehensive, proven support expertise and leverages new technologies
to give customers unique end-to-end support. Services include setup and installation, troubleshooting
tools, warranty upgrades, repair and exchange services, phone and Web support, software updates,
and self-maintenance services. To find out more about HP Customer Care, please visit us at:
http://www.hp.com/go/designjet/
or call the phone number in the Customer Service Guide provided with your printer.
What to do before you call:
●
Review the “The problem is” troubleshooting suggestions in this guide.
● Review the relevant driver documentation supplied with this printer (for users sending PostScript
files or those using Microsoft Windows).
● If you have installed third-party software drivers and RIPs, refer to their documentation.
● If the problem appears to be related to your software application, first contact your software vendor.
●
If you still have difficulty, refer to the HP Support Services booklet provided with your printer. This
document contains a comprehensive list of various support services available to help solve printer
problems.
●
If you call one of the Hewlett-Packard offices, please have the following information available to
help us answer your questions more quickly:
●
The printer you are using (the product number and the serial number, found on the label at
the back of the printer)
●
If there is an error code on the front panel, note it down; see The problem is...
An error
message
●
The computer you are using
ENWW HP Customer Care 185
