Chapter 6 Troubleshooting and Maintenance
6-15
If JAM-C occurs often
If JAM-C occurs often, check out the cause and take necessary actions
according to the table below.
Item Possible cause Action Page
Back cover The back cover is not
firmly shut.
Open the back cover and
close it again.
–
Inside of the
printer
There remains a jammed
media.
Remove the remaining
media.
6-13
Fuser unit The media is stuck on
the fuser roller.
Remove the media. Note a
difference between the
paper’s grain (orientation of
paper fiber) and the printer’s
feed direction may cause fre-
quent jams. It is recom-
mended to use portrait grain
paper.
6-13,
3-5
Media The print media has
become damp since it is
left for a long period
without being used.
Use media fresh from the
package.
3-5
The edge of the media
has been distorted.
Remove the edge-distorted
media from the paper tray,
or replace such media with
new ones fresh from the
package.
3-5
The wire side of a two-
sided paper is printed.
Load the paper with the felt
side facing upward.
–
Thin or thick media out
of specifications has
been used.
Use media that meets speci-
fications.
3-4
Installation
environment
The place around the
printer is too hot.
Keep the printer away from
heaters or office equipment
generating heat.
2-6
The printer is too cold. Print after the printer
becomes accustomed to the
room temperature, particu-
larly in winter.
2-6
