basics guide
troubleshooting
51
PRINT CARTRIDGE CRADLE IS
STUCK. CLEAR JAM THEN PRESS
OK.
The print cartridge cradle is
stuck.
Clear any obstruction in the
print cartridge cradle path,
and press the OK button to
continue.
M
EMORY CARD IN BACKWARDS.
T
HE BLACK SIDE SHOULD FACE UP.
The memory card is facing the
wrong direction.
Remove the memory card and
reinsert it with the gold
contacts facing down. For
more information, see insert a
memory card on page 24.
C
ARD ACCESS ERROR. JOB WAS
CANCELLED. SEE COMPUTER FOR
DETAILS. PRESS OK.
- OR -
F
ILE DIRECTORY STRUCTURE IS
CORRUPTED.
- OR -
C
ARD MAY BE DAMAGED. JOB
WAS CANCELLED. SEE COMPUTER
FOR DETAILS. PRESS OK.
The printer cannot read the
data on the memory card and
cannot complete any current
print or save jobs. The data
may be corrupted or there may
be a physical problem with the
memory card.
Try the following:
• Save the files to your
computer and access them
from there. For more
information, see the HP
Photosmart Printer Help. If
this does not work, use a
new memory card or
reformat your memory card
using your camera. Any
photos on the reformatted
memory card will be lost.
• If this does not work, the
photo files may be
damaged or unreadable.
Before you contact HP
support, try another
memory card to determine
if it is the printer or the
memory card that is failing.
C
AN NOT PRINT PHOTOS. More than ten photos specified
for a print job may be corrupt,
missing, or are an
unsupported file type.
Save the files to your computer
and print from your computer.
For more information, see the
HP Photosmart Printer Help.
COULD NOT READ PROOF SHEET.
S
CAN CANCELLED. PLEASE PRINT
A NEW PROOF SHEET. PRESS OK.
The proof sheet is smeared or
has stray marks.
Print a new proof sheet. For
more information, see print a
proof sheet on page 30.
C
AN NOT DETECT THE PROOF
SHEET. SCAN CANCELLED. PLEASE
REINSERT AND RESCAN. PRESS
OK.
You may have loaded the
proof sheet with the printed
side facing up.
1 Insert the proof sheet into the
In tray with the printed side
facing down.
2 Try scanning again. For
more information, see scan a
proof sheet on page 31.
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