basics guide
troubleshooting
49
Print quality is poor. You may be printing in Ink-
backup Printing Mode. The
printer enters Ink-backup
Printing Mode when one or
two of the print cartridges is
missing.
Replace the missing print
cartridge with a new print
cartridge. For more
information, see install or
replace print cartridges on
page 13.
You may have magnified the
photo too much.
Try the following:
•Press the Z
OOM – button
on the printer’s control
panel one or more times to
reduce the magnification.
• Ensure you have a high
enough resolution file to
print at the photo size you
want. For more information,
see print photos from a
memory card on page 33.
• Do not enlarge or zoom in
and crop the photo on the
computer or printer.
You may not be using the best
paper type for your output.
Load the best paper type for
your output and select the
correct settings in the printing
properties dialog box. For
more information, see
recommended paper on
page 53.
You may be printing on the
wrong side of the paper.
Make sure the paper is loaded
with the side to be printed
facing down.
You may have selected a low-
resolution setting on your
digital camera.
Select a smaller photo size for
printing and try printing again.
For better printing results in the
future, set your digital camera
to a higher photo resolution.
For more information, see set
the photo size on page 18.
You may not have selected the
correct paper type in the
printer software.
Select the correct paper type
from your software
application’s Print dialog box.
You may need to clean the
print cartridges.
Clean the print cartridges from
the printer’s control panel. For
more information, see the HP
Photosmart Printer Help.
Problem Possible cause Solution
