Troubleshooting General Printing Problems
Tray Selection
• Printer selects media from the wrong tray.
• Make sure the tray selection in the software application is set
correctly.
• Remove any media in Tray 1 to make Tray 2 the priority tray.
Print Speed
• Slow print speed is caused by the software application and complexity
of the print job.
• For faster printing, reduce the complexity of the page or install more
memory.
Blank, Distorted, or Incomplete Printing
• Pages print but are totally blank.
• The sealing tape may still be in the toner cartridge. See page 1-6.
• Pages print but are garbled, images overprint on a page, or only a
portion of the page prints.
• A PostScript job was sent to the printer while the printer was set to
receive a PCL job.
• Make sure the software application is using the correct printer driver.
• The data file sent to the printer may be corrupt. Try printing a self
test to see if it prints correctly (see page 2-9).
• Replace the printer cable with a cable you know works to see
whether or not the cable is bad.
5
Problem Solving
EN Problem Solving 5-15
