132 Troubleshooting EN
White horizontal line
l Replace the toner cartridge.
Faulty registration/skewed image
l Unload the paper and re-stack it in the input tray
l Readjust the guides to the width of the paper.
l Too many sheets of paper may have been loaded into the paper input
slot. Load no more than 100 sheets of paper.
l The paper may not meet HP’s paper specifications. Select different
paper.
l Clean the Paper Pickup Roller. If you cannot remove the dirt, the roller
may be worn out. Replace the roller.
l Check separation pad and subpads. If they are worn, replace them.
l Clean the Delivery Roller. If you cannot remove the dirt, replace the
roller.
l Restack the paper in the paper input source and try reprinting the job.
Distorted image or BD failure
l Make certain the printer is not facing the sunlight.
l The paper may not meet HP’s paper specifications. Select different
paper.
l Clean the Laser/Scanner Assembly by blowing compressed air in the
slot on the bottom of the assembly.
l Make sure the two Laser/Scanner connectors are firmly seated.
l Replace the Laser/Scanner unit.
l Replace the DC Controller.
Service.book Page 132 Thursday, September 14, 2000 11:15 AM
