130 Troubleshooting EN
Curled or wrinkled sheets
Media is curled or wrinkled when using the Paper Output Bin.
l Verify that the media you are using meets paper specifications. (See the
HP LaserJet 5L User’s Manual or the HP LaserJet Printer Family Paper
Specifications Guide.
l Turn the paper over.
l Use the Front Output Slot by pushing the Paper Path Lever to the lower
position. This provides the straightest paper path.
l Use Paper Input Support located behind the Paper Input Tray.
Blank page (occasional)
A page is completely blank. If you get occasional blank pages:
l Make sure your page length and margins are set correctly for the paper
size you use. If you are printing on small media and your page is blank,
try printing on larger media to see where the image is printing. Adjust
margins accordingly.
l Some sharing devices or networks may generate a blank page as a
separator. Try connecting the printer directly to the computer.
l Your printer may be feeding two or more pages at once because the
paper is difficult to separate. Remove the paper from the Paper Input
Tray and align the edges of the paper. Although fanning the paper is not
generally recommended, it may be an effective way to decrease multi-
feeds if the paper was poorly cut by the manufacturer and is sticking
together. You may also try turning the paper around to feed the opposite
end first.
Your software application may send an extra page eject command. Check
your software’s printing configuration information. If you are using a word
processing program, check for a natural page break and a forced page break
that are close to each other, causing a blank page.
Blank pages (all pages)
If all of your pages are blank:
l Make sure you removed the entire length of the sealing tape from the
toner cartridge before you installed the cartridge.
l The toner cartridge may be completely out of toner. Replace the
cartridge.
l Try printing a self-test page. (See Chapter 3.) If the page is still blank,
the printer may need service.
l There may be discontinuities in the high-voltage contact points. Clean
the high voltage contact points on the toner cartridge and transfer roller.
l Reseat the Laser/Scanner connectors.
l Replace the Laser/Scanner unit.
l Replace the DC Controller.
Service.book Page 130 Thursday, September 14, 2000 11:15 AM
