Issue Cause Solution
The sealing tape has not
been r
emoved from the print
cartridge.
Remove the sealing tape from
the pr
int cartridge for the color
that is missing. See
Changing
print c a rtridges.
Another print cartridge may be
low.
Check the supplies gauge on
the control panel or print a
supplies status page. See
Printer information pages.
Inconsistent colors after
insta
lling a print cartridge
Print cartridges may be
improp
erly installed.
Verify that each print cartridge
is inst
alled properly.
Extremely light screen colors
are not being printed.
The software application may
interpret extremely light colors
as white. If so, avoid using
extremely light colors.
Extreme
ly dark screen colors
are being printed in black.
The soft
ware application may
interpret extremely dark colors
as black. If so, avoid using
extremel
y dark colors.
Printed colors do not match
screen colors
The colors on the computer
screen differ from the printer
output.
In the printer driver’s Color
Control tab, select Screen
Match.
Note
Several factors can influence
your ability to match printed
colors to those on your screen.
These factors include paper,
overhead lighting, software
applications, operating system
palettes, monitors, and video
cards and drivers.
172 Chapter 8 Problemsolving EN_WW
