Issue Cause Solution
If you are using a switch box,
the pr
inter may not be selected
for the computer.
Select the correct printer
throu
gh the switch box.
The printer’s Ready indicator
light is not lit.
Press PAUSE/RESUME to return
the printer to the Ready state.
A printer message other than
Ready a
ppears on the printer
control panel.
See Control panel
messages.
The correct printer driver is not
installed in the computer.
Install the correct printer d river.
The correct printer and port are
not sel
ected on the computer.
Select the correct printer and
port.
The network is not c onfigured
properly for this printer.
Use the network software to
verify the printer’s network
configuration, or consult with
the network administrator.
Unable to select the printer from
the co
mputer
The power
source receptacle is
not working correctly.
Connect t
he printer to a different
power receptacle.
EN_WW Printer response problems 169
